Before a booking is confirmed
Submitting a search, enquiry or quote request does not confirm a ticket. A booking is confirmed only after availability, passenger details, fare conditions and payment requirements have been checked.
Names and passenger details
Passenger names must match the travel document exactly. Customers should review all booking details carefully before confirming payment.
Fare conditions
Airline fares can have restrictions on changes, cancellations, refunds, baggage, seat selection and no-shows. These conditions vary by fare and airline.
Payment
Only use payment instructions provided by FlyAfrica through approved communication channels. Do not send payment to an unverified account or person.
Schedule changes
Airlines may alter schedules after booking. Where possible, FlyAfrica can help explain available options, but the airline rules remain applicable.
Special requests
Seats, meals, baggage, assistance and other requests are subject to airline confirmation and may involve additional charges.
Contact FlyAfrica before booking if you need help understanding how a condition applies to your itinerary.
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